FAQ

  • How do you account for different time zones?

Our time zones are customizable. Our Virtual Teams work on 24-hour work cycles. Meaning you could delegate a task at the end of your business day, and you’ll get that task back and completed by the start of your next day. If you need people to work the same time zone as your team locally, we can set that up. Whatever your needs are.

  • Will I be given my own dedicated people or will it be a different one every time?

You will be assigned your own person/people. Should you add a new task or tasks with different skill set needs, you may see additions to your team that we would discuss ahead of time. But rest assured, you’ll build a consistent working relationship with your original people. Our team becomes your team.

  • Will I be assigned one Virtual Assistant or a team of professionals?

This depends on the task or deadline assigned. We’ll always recommend the right Virtual Assistant or team to get your tasks done on time.

  • Will I receive updates on tasks completed?

Absolutely!

  • How do I contact my Virtual Assistant?

However you want! The primary forms of communication are email or through a Project Management System. Some clients use WhatsApp, Slack, generally whatever your company and team already use. Video calls and meetings are always utilized.

  • My company already has a Project Management System. Can my Virtual Assistants use ours or do we have to use the one provided by Peak Solutions?

Your VA can plug into any project management system that your company is currently using. If you don’t have one, you’re welcome to use ours. Communication of tasks completed is our top priority.

Basically, your Peak team comes with a Peak email address, a paid VPN and paid password manager. After that, it’s your company preferences. And of course, if you need recommendations, we always have them.

  • I’m not happy with my team. Can I pick someone else?

Client satisfaction is super important to us. While we stand by our commitment to only hiring qualified rock stars to represent our company, we understand personalities need to fit. Simply let us know and we’ll swap them out. We will handle all of that communication, you don’t need to worry or waste any time on HR conversations.

  • Will my Virtual Assistant be an employee on my payroll?

Nope. You will receive an invoice directly from Peak Solutions Team, LLC, a US based company. We’ll handle the payroll of your team members. So no need to worry about payroll, international payroll, or ever sending money overseas. It’s secure and simple.

  • Where will my Virtual Assistant be located?

A large majority of our team is in the Philippines. We love the Philippines, for their loyal, eager and hard working culture. English is their official second language. Filipinos are well educated and have high quality professional training. We are also branching out to South and Central America for their rising talent and friendly time zone.

  • Do you have any US based Virtual Assistants?

No. While we love US workers, our mission is to provide more affordable talent globally.

  • I like to know who I’m working with. Can we arrange for a face-to-face meeting?

Of course! Video calls are always available and a great way to connect with your VA.\

  • Can my Virtual Assistant come work on-site in my office sometimes?

That would kind of defeat the purpose of the cost savings of a Virtual worker wouldn’t it? As most of our team members operate out of the Philippines, in-person meetings would be too cost prohibitive.

  • Can I request a weekly meeting with my VA?

Absolutely!

  • Will my Philippine based Virtual Assistant speak clear English for my customers?

All of our VA’s speak great English. In fact, the Philippines is the third largest English-speaking country in the world.

  • How much experience will my Virtual Assistant have?

Our team are all experienced online workers and most have professional degrees in their field of expertise and we are happy to share that with you.

  • I don’t trust just anyone to do my tasks. How can you ensure I will get the quality I need to feel comfortable delegating?

We get it. Letting go is hard. We work with a lot of business owners and their teams who struggle to delegate even the smallest tasks. But we’re also operation experts, and we’re here to help put your mind at ease. We’ll walk you through the process one step at a time until you’re comfortable and confident in our ability to complete those tasks with the same standards as if you’re doing them yourself.

  • Can I train my Virtual Assistant in my specific business processes?

Absolutely! That’s the key to success.

  • I don’t have a lot of time to spare. Do I have to train my Virtual Assistant?

Yes, however we have all the tips and tricks of how to provide the quickest possible way to train.

Hint: Just start screen recording yourself working. Talk about what you’re doing as you’re doing it. Then save that video. You don’t have to be on camera, you don’t have to edit it. Our team learns best visually (since they speak multiple languages), and they like having something to rewind. I recommend Snagit software for screen recording.

  • How will my Virtual Team know how to do the tasks for my specific business?

Training is the fastest way to get your Virtual Team integrated into your company. But like we said above, we’re happy to work out the details.

  • Are contracts on a project or monthly basis?

We offer contracts on both project and monthly basis depending on your company’s need.

  • I don’t need this service anymore. How do I cancel?

We just require a 30-day notification to cancel your agreement.

  • I only have a small task that I need help with. Do you have a project minimum?

No task is too small! In fact, small projects are the best way to sample if working with a Virtual Team is right for you.